Terms & Conditions

BY USING OUR WEBSITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS HEREOF WITHOUT ANY MODIFICATIONS, ADDITIONS, OR DELETIONS.

These Terms & Conditions (the “Terms” or “Agreement”) are made and entered into by and between DiamondBoss (“DiamondBoss,” “we,” “us,” or “our”), operator of the website www.diamondboss.ca (the “Website”), and you, a user of the Website (“User,” “you,” or “your”).

This Agreement applies when you access, browse, or make a purchase through our Website.

If you do not agree to these Terms, please do not access or use our Website.

BEFORE YOU PROCEED, PLEASE READ THESE TERMS CAREFULLY. THIS AGREEMENT CONTAINS WARRANTY AND LIABILITY DISCLAIMERS. BY USING OUR WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND ANY POLICIES INCORPORATED BY REFERENCE.

About DiamondBoss and the Website

Through the Website, DiamondBoss offers fine and custom diamond jewelry, including but not limited to engagement rings, wedding bands, necklaces, bracelets, pendants, and earrings (collectively, the “Products”).

We also offer made-to-order and personalized creations through our Custom Design Inquiry feature.

While we strive to display our Products accurately, the color, brilliance, and appearance of gemstones and metals may vary depending on your device’s screen or monitor settings.

DiamondBoss is not responsible for typographical, pricing, or descriptive errors.

Custom Jewelry Orders

You may request a Custom Design by submitting details via our “Custom Inquiry” form. Required information includes your name, email, desired jewelry type, diamond quality, metal preference, and other design specifications. You may upload sketches, inspiration images, or reference materials.

You agree to provide accurate and complete information and not submit any harmful files, software, or viruses.

Submitting a request does not guarantee acceptance or creation of the Custom Product. We reserve the right, in our sole discretion, to determine feasibility. If approved, we will contact you to discuss design details and pricing.

Custom pieces are paid in full when you place your order. Production times vary based on complexity, typically ranging from four to six weeks.

Design Approval

Before production begins, we may share design concepts, CAD renderings or other previews of your piece. Production starts only after you approve the design in writing, by email or through our approval form, and your approval confirms all design details. If we don’t hear back within seven (7) days of sending a design for approval, we may pause your order until you respond, or cancel it with a full refund if production has not started.

Accuracy of Your Order

You are responsible for making sure the details you give us are correct, including ring size, design specifications, metal, stone selection and any engraving. DiamondBoss is not responsible for errors that result from incorrect information supplied by you. Resizing after delivery is covered under our Lifetime Care Plan.

Returns, Cancellations and Refunds

Custom and made-to-order pieces are final sale once production begins. Our full policy on cancellations, returns, delivery delays and damaged items is set out on our Shipping & Return Policy page.

If unforeseen material or labor costs increase the final price, DiamondBoss will notify you. You may either (a) pay the revised amount in full or (b) cancel the order, in which case your money will be refunded.

Payment Processing

By purchasing Products on our Website, you authorize DiamondBoss and its payment processor (such as Shopify Payments or Stripe) to charge your selected payment method for the total cost, including shipping and taxes if applicable.

You confirm that all payment information provided is true, accurate, and that you are authorized to use the payment method.

All payments are subject to Shopify’s applicable payment and transaction terms.

Promotions and Discounts

From time to time, DiamondBoss may offer promotions or discount codes.

To qualify, you must enter the discount code during checkout and meet any stated eligibility requirements.

Certain Products, collections, or payment options may be excluded.

Participation in any promotion constitutes agreement to its applicable terms.

For inquiries regarding current offers, please contact us via www.diamondboss.ca or our mail, diamondboss.co@gmail.com.

No Satisfaction Guarantee

All DiamondBoss jewelry pieces are handcrafted with attention to quality and detail. However, due to the subjective nature of style and preference, we cannot guarantee customer satisfaction beyond the stated return or exchange policies.

Please note that images on the Website are for representational purposes and may vary from actual Products.

Jewelry Care Recommendations

Except for the repairs and maintenance covered by our Lifetime Care Plan, DiamondBoss is not liable for damage, loss, or wear after delivery.

To preserve your jewelry’s beauty:

Clean with mild soap and warm water using a soft brush.
Avoid abrasive cleaners, ultrasonic machines, and chlorine.
Remove jewelry before exercise, swimming, bathing, or sleeping.
Apply perfumes, lotions, or hairspray before putting on your jewelry.

Diamonds and Gemstones

We source diamonds and gemstones responsibly and provide certification where applicable. Natural variations in colour, clarity and character are part of what makes each stone unique and are not considered defects.

Delays Beyond Our Control

DiamondBoss is not responsible for delays caused by events outside our reasonable control, including weather, customs processing and carrier delays.

Intellectual Property

All designs, renderings, CAD files and related materials we create remain the property of DiamondBoss unless we agree otherwise in writing. You may not reproduce or use them to have a piece made elsewhere without our written consent.

Electronic Communications

By providing your email address, you consent to receive communications from DiamondBoss, including order updates, newsletters, promotions, and other notifications (“Communications”).

You may opt out at any time by clicking the unsubscribe link in our emails or by contacting us at diamondBoss.co@gmail.com with the subject line “Unsubscribe.”

Lifetime Care Plan

Every DiamondBoss purchase includes our free Lifetime Care Plan, which covers essential repairs and maintenance for the life of your piece. Coverage, exclusions and the conditions for keeping the plan active are set out on our Lifetime Care Plan page. The plan is offered in addition to, and does not limit, any rights you have under applicable consumer protection laws.

Limitation of Liability

To the maximum extent permitted by law, DiamondBoss’s total liability for any claim arising from an order is limited to the purchase price paid for the item, and DiamondBoss shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or purchase of Products.