Shipping & Return Policy

Shipping

All products purchased from our website, once fulfilled and packaged, are shipped via FedEx Overnight, insured delivery with signature required.

The cost of shipping is covered. Once your order has been handed over to FedEx, we will send you an email with your tracking confirmation details.

Orders are typically shipped Monday through Friday.

Please note that Sunday and holiday deliveries are not available.

If you purchase multiple products in one order, they may ship separately. However, you will not be charged any additional shipping fees for split shipments.

To ensure safe and secure delivery, we do not ship to P.O. Boxes.

International customers are responsible for any applicable import fees or taxes.

By placing an order, you agree to the terms and conditions of our third-party logistics provider, FedEx, available at:

https://www.fedex.com/en-us/service-guide/terms/express-ground-samedaycity.html

https://www.fedex.com/en-us/trust-center/global-privacy-policy.html

Returns

Every DiamondBoss piece is made to order and handcrafted to your specifications, so our return policy works a little differently from ready-made retail. Here is exactly what to expect.

Cancellations

You can cancel your order for a full refund at any time before production begins. Once your piece is in production, the order can no longer be changed or cancelled. Refunds for cancelled orders can take up to 10 business days to appear on your statement.

Final sale once production begins

Every piece, including engagement rings, wedding bands and custom designs, is final sale once production begins and cannot be returned, exchanged or refunded. Before we start, we share your design details for approval, so please check your ring size, metal, stone and engraving carefully. Resizing after delivery is covered by our free Lifetime Care Plan.

In rare and exceptional cases, we may approve the return of a completed custom engagement ring, at our sole discretion. Approved returns must be unworn and in original condition with all certificates and packaging. Each return goes through a 14-day inspection to verify the piece. Because a custom ring cannot be resold, approved returns are subject to a 50% restocking fee, deducted from the refund.

Delivery delays

If a made-to-order piece is delayed by more than six weeks past the delivery date we gave you, you can choose a full refund or continue with your order at no extra cost. We are not responsible for delays outside our control, such as weather, customs or carrier delays.

Items damaged in transit

If your order arrives damaged, email diamondboss.co@gmail.com within 24 hours of delivery with your full name, order number, a written description of the damage and a clear photo. You’ll also need to return the damaged piece to us, and the return shipping cost is your responsibility. Once our insurance provider approves the claim, we’ll make you a replacement free of charge.

How to request a return

Email diamondboss.co@gmail.com with your order number and the reason for your request.
We’ll reply with a Return Authorization number and shipping instructions.
Ship the item fully insured and tracked to: 8 Westmore Drive, Unit 2017, Etobicoke, ON M9V 3Z7.
We process your refund once the item has been received and inspected.